Terms of Service

Last updated 23 July 2026

1. These terms

These Terms of Service govern your use of SalonOS, provided by FOUNDRAI LIMITED (NZ company number 9374196), Wanaka, New Zealand (“SalonOS”, “we”, “us”). By creating an account or using the service, you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.

2. The service

SalonOS is salon-management software — appointment book, point of sale, client records, messaging, online booking, reporting and related tools — provided through our web app and iOS app. We continually improve the service and may add, change or remove features.

3. Your account

• You must give accurate account information and keep your login secure.
• You are responsible for activity under your account and for your staff’s use of it.
• You must be a business (or acting for one) and able to form a binding contract.

4. Subscriptions & billing

• Plans & fees are as shown on our pricing page. Fees are in NZD unless stated and, for NZ customers, GST-inclusive or plus GST as indicated.
• Billing is handled by Stripe. Subscriptions renew automatically each period until cancelled.
• Trials, where offered, convert to a paid plan at the end of the trial unless you cancel first.
• Usage add-ons (such as texts beyond your monthly allowance) are billed as used, at the rates shown at sign-up.
• Cancellation & no lock-in: you can cancel at any time, effective at the end of your current billing period. We don’t do fixed-term lock-in contracts.
• Non-payment: if payment fails, we may suspend the service after notice until it’s resolved.

5. Your data is yours

Your salon owns the data it puts into SalonOS — your clients, appointments, notes and sales. We claim no ownership of it. You grant us the limited licence needed to host and process that data so we can provide the service to you. You can request an export at any time, and we’ll delete your data on account closure as described in our Privacy Policy.

6. Acceptable use

You agree not to:

• use SalonOS unlawfully, or to store or send unlawful, harmful or infringing content;
• attempt to access another salon’s data, or probe, breach or interfere with the service’s security;
• resell or provide the service to third parties except as agreed with us;
• upload malware or overload the service.

7. Messaging & client consent

SalonOS lets you send SMS and email to your clients. You are responsible for having the right consent to contact your clients, for honouring opt-outs, and for complying with the relevant rules (including the NZ Unsolicited Electronic Messages Act and, in Australia, the Spam Act and any ACMA sender-registration requirements). We provide opt-out handling; you must respect it.

8. Third-party services

SalonOS integrates with third parties (e.g. Stripe for payments, your SMS carrier, and optionally accounting or e-commerce tools). Your use of those is subject to their terms, and we’re not responsible for them.

9. Availability

We work hard to keep SalonOS available and reliable, but we don’t guarantee it will be uninterrupted or error-free. We may perform maintenance and will aim to minimise disruption.

10. Warranties & liability

To the extent permitted by law, the service is provided “as is”. Nothing in these terms limits rights you have under the NZ Consumer Guarantees Act or other law that cannot be excluded. Subject to that, our total liability to you in connection with the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss.

11. Indemnity

You agree to indemnify us against claims arising from your unlawful use of the service or your breach of these terms, including claims by your clients relating to messages you sent through SalonOS.

12. Suspension & termination

You may stop using SalonOS at any time by cancelling. We may suspend or terminate access for non-payment or material breach of these terms, giving notice where practicable. On termination, the data provisions of our Privacy Policy apply.

13. Changes to these terms

We may update these terms as the service changes. We’ll update the date above and, for material changes, notify account holders. Continued use after a change means you accept it.

14. Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction.

15. Contact

Questions about these terms: codie@foundrai.co.nz.